I'm having issues streaming my purchases.

If you’re having issues streaming videos on our site, you’ll want to try a few things to get back to work. Try the following:

  1. Check your security/ad blocker settings on your browser.  Make sure to whitelist compassclassroom.com and vimeo.com.  We use Vimeo for our video hosting.
  2. Do you use OpenDNS for content filtering?  Make sure to whitelist vimeo.com.
  3. Try a different web browser. (Microsoft Edge, Chrome, Firefox, Safari, etc.)
  4. Try emptying your browser cache.  Here are directions for each browser: Safari (Mac or iPhone), Chrome, Firefox, Microsoft Edge.
  5. Try a different device (Phone, Laptop, Desktop, Tablet)

If you're trying to use a Smart TV with a web browser app, you may run into issues because these browsers are often not updated to the latest standards and security. Unfortunately, we can't provide support for these devices, as the TV manufacturers need to keep their software up-to-date.

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