How do I cancel my membership subscription?

You can cancel any time from your Compass Classroom store account. You keep access until the end of the time you've already paid for, and you won't be charged again.

Before you start

• Cancel on compassclassroom.com (the store), not on MyCompassClassroom.com.
• Sign in with the email address you used when you bought. You don't need to remember a username. If you don't know the password, click Lost your password? on the sign-in page and we'll email you a link to set a new one.

Steps

1. Go to your account and sign in.
2. In the account menu, click Subscription Settings.
3. Next to the membership you want to end, click View.
4. In the Actions row, click Cancel.

How to know it worked

• A message at the top of the page says "Your subscription has been cancelled."
• The status changes to Pending Cancellation, and an End date appears. That means it is cancelled and your access continues until that date. After it, the status changes to Cancelled.
• We don't send an email when you cancel, so this status is your confirmation.

Changed your mind? Before the end date, open the same page and click Reactivate.

Have more than one?

Each membership or course subscription is listed on its own line. Some families have one for each child. Cancel each one you want to end, and check that every one shows Pending Cancellation or Cancelled.

Need help?

If you can't sign in, or you were charged after you meant to cancel, use the Contact us button on this page and we'll sort it out.