I'm having issues streaming my purchases.

If you’re having issues streaming videos on our site, you’ll want to try a few things to get back to work. Try the following:

1. Check your security/ad blocker settings on your browser.  Make sure to whitelist mycompassclassroom.com, and '*.swarmcdn.com'. (Make sure to include the * symbol.)
2. Do you use OpenDNS for content filtering?  Make sure to whitelist 'mycompassclassroom.com' and '*.swarmcdn.com'. (Make sure to include the * symbol.)
3. Try a different web browser. (Microsoft Edge, Chrome, Firefox, Safari, etc.)
4. Try emptying your browser cache.  Here are directions for each browser: Safari (Mac or iPhone), Chrome, Firefox, Microsoft Edge.
5. Try a different device (Phone, Laptop, Desktop, Tablet)'
6. Try a different location or connection (Try over cell phone data or another wifi connection in a different location)

If you're trying to use a Smart TV with a web browser app, you may run into issues because these browsers are often not updated to the latest standards and security. Unfortunately, we can't provide support for these devices, as the TV manufacturers need to keep their software up-to-date.